The Curtain Label quality control team ensures that our products are inspected thoroughly before they leave our facility. We take customer feedback very seriously and strive towards ensuring complete customer satisfaction. In case you are unhappy with the products that you have received, please be assured that we are committed to working with you in accordance with our returns, refunds and exchange policies outlined below.
If the parcel is received in tampered or damaged condition, please get in touch with us immediately through email firstname.lastname@example.org with the images.
1. We offer a simple three- day “no question asked” return policy for standard size curtains in case you are not satisfied with the product received.
2. We do not entertain a return or exchange Custom-size curtains.
3. We do not entertain a return or exchange of standard-size curtains with Lining or Blackout Lining.
4. We do not entertain return or exchange of Curtain Accessories.
5. We do not entertain return or exchange of Fabric Samples.
6. We do not entertain a return or exchange of standard-size curtains & Customized curtains for the fabrics which are not listed in our website. Basically the fabrics which are selected from our offline collection or fabrics made on special request)
Please note that requests for returns or exchanges will not be entertained after the three-day period has elapsed. If you still have concerns about the product quality, please send an email to email@example.com and we will try to assist you in the best way we can.
However, if you are not satisfied with the products received, we encourage you to get in touch with us so that we can determine what steps can be taken to address concerns on a case by case basis if they fall into any of the categories listed below:
a) If there are quality defects in the curtains
If you find a defect in the custom curtain products received, please send an email to firstname.lastname@example.org with details and photographs of the defect. This will help our team identify the correct course of action, and they may reach out to you for additional details. If the Curtain Label custom curtain products sent to you have genuine defects, we will work with you to ensure that you receive a fresh replacement at the earliest.
b) If the curtains sent by Curtain Label do not match order specifications:
If the custom Curtain Label products sent to you do not match the dimensions requested, please send an email to email@example.com within three days of receiving the items so that we can ensure that you receive a fresh replacement at the earliest. We will arrange for a reverse pick-up of the products before sending out a fresh set that match the dimensions specified in your original order sheet.
c) If you entered the wrong dimensions while placing the order & need an alteration:
If you have entered the wrong size while placing an order for custom Curtain Label products and require alteration services, please send an email to firstname.lastname@example.org with your request. We will try our best to assist you or suggest alternatives for mending the curtain.
The alteration charges if any & to-and-fro shipping charges will be borne by the customer.